We take every precaution to ensure your candle arrives to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send us an email at firstname.lastname@example.org with the following:
- Photos of the packaging and candle if possible and safe.
- Quantity of broken candles as well as the order number (ex. #9313.1) and we'll send a replacement ASAP.
- Please ask for a refund OR a replacement If you feel your candle has a manufacturer defect, please follow the steps above so we can solve your issue quickly!